(607) 729-5910 support@jupitergames.info

ORDERS LOST IN SHIPPING
Jupiter Games is not responsible for items lost or damaged during shipping.

Please reach out to our Customer Success Team for assistance if your order hasn’t arrived in 7 days (US) or 14 days (outside the US). Please send an email to support@jupitergames.info, including your full name, order id#, date your order was submitted, and the shipment tracking number you received when your order shipped.

ORDERS DAMAGED IN SHIPPING
Jupiter Games is not responsible for items lost or damaged during shipping.

If your order was damaged in shipping, please reach out to our Customer Success Team for assistance. Please send an email to support@jupitergames.info, including your full name, order id#, date your order was submitted, and the shipment tracking number you received when your order shipped.

ORDERS MISSING CARDS
While Jupiter Games makes every effort to keep our inventory system accurate concerning available quantity and card condition, at times it is necessary to cancel all or part of an order that cannot be fulfilled as submitted because the cards are unavailable to ship, or do not meet the guidelines for condition ordered. In those cases, we will process a refund within two business days.

If you receive an order that is missing cards, check your PayPal account for a refund. If you do not see a refund within two business days, please reach out to our Customer Success Team for assistance. Please send an email to support@jupitergames.info, including your full name, order id#, and the date your order was submitted, as well as which cards from your order that are missing.

CARD CONDITION NOT AS ORDERED
While Jupiter Games makes every effort to keep our inventory system accurate concerning available quantity and card condition, at times it is necessary to cancel all or part of an order that cannot be fulfilled because the cards in our inventory do not meet the guidelines to ship as the condition ordered. In those cases, we will process a refund within two business days.

Conversely, if you believe you received not in the condition ordered, please reach out to our Customer Success Team for assistance. Please send an email to support@jupitergames.info, including your full name, order id#, and the date your order was submitted, as well as which cards do not meet the guidelines for the condition ordered.