(607) 729-5910 support@jupitergames.info

SHIPPING CHARGES
All order fees are the buyer’s responsibility, including shipping fees, return shipping fees, and any applicable customs fees, tariffs, and sales and use taxes imposed by your locality.

SHIPMENT METHODS
Jupiter Games ships worldwide using the United States Postal Service.
Available shipping methods for domestic orders are USPS Standard, USPS Priority, and USPS Express. All domestic shipments include tracking. Available shipping methods for orders shipped outside the United States are USPS First Class International (no tracking) and USPS Express Mail International (has tracking).

SHIPMENT TRACKING
USPS Tracking numbers are generated automatically for all shipments made using trackable SHIPMENT METHODS. We’ll email a tracking number to you when your order ships. If you do not receive your tracking number, first check your “spam” or “junk” folders. If you still did not receive a tracking number, please reach out to our Customer Success Team for assistance. Please send an email to support@jupitergames.info, including your full name, order id#, and the date your order was submitted.

SHIPMENT TIMES
Orders placed before 1 PM EST on Monday-Friday generally ship the same day. Orders placed after 1 PM EST and orders placed on the weekend typically ship on the following business day. Some orders may take up to two business days to ship out. Order processing times are approximate and may be longer at peak processing times. If we haven’t shipped your order after two business days, please reach out to our Customer Success Team for assistance. Please send an email to support@jupitergames.info, including your full name, order id#, and the date your order was submitted.